Privacy policy
How CourtIQ Pickleball uses your information.
On this page
This policy describes information used by the CourtIQ pickleball strategy app and the CourtIQ Pickleball website at courtiqpb.com. For privacy questions or requests, contact support@
Account and gameplay information
We use your sign-in and match results to run your account.
Leaderboards show an alias, never your email.
We use your sign-in identity, email address, provider details, player name and account identifier to create, authenticate and protect your account. Your chosen appearance, equipment, shot choices, response times, match results, progression and rewards support the game and save your progress. Account activity and request records help operate the service and investigate problems.
Public leaderboards show generated player aliases and gameplay rankings. They do not show your email address or custom player name.
Feedback and email
Feedback you send helps us fix issues in the game.
Unsubscribe from update emails at any time.
When you send feedback, we receive your message, account identifier, submission time and the relevant screen or match context. We use this information to address issues and suggestions. Avoid including passwords or sensitive personal information in feedback.
Creating an account can trigger a welcome email. If you join the website update list, we store your email address and signup activity to provide updates. Email opt-out records help us respect unsubscribe requests. You can use the unsubscribe link in an email or contact support.
Optional diagnostic reports
Diagnostic sharing is off unless you turn it on.
Turn it off again at any time in the app.
This release has no ads, advertising tracking or usage analytics. Sharing diagnostic reports from the app is off by default. If you enable it in Privacy policy and choices, Sentry receives application error reports, technical context and your account identifier to help investigate problems. This release does not collect automatic native crash reports, session recordings or app performance traces.
You can turn sharing off at any time. The choice applies to the current installation and stops new app reports; it does not remove reports already sent. Essential service connection, security, request and server error records are separate from this optional setting.
Service providers and device storage
Firebase Authentication handles sign-in, including information received from Apple or Google when you choose those providers. Our game API and database run on AWS. Sentry supports error investigation, and email providers deliver account and update messages. These services receive the information needed for their respective functions. Network requests also expose connection information such as an IP address to the receiving service.
The app stores sign-in credentials securely on your device, along with local preferences, cached progress and results waiting to be saved. This version of the app does not send notifications or ask for notification permission. The app does not request device location. Website hosting and font delivery services receive connection information when you visit this site.
Your choices and account deletion
You can change supported profile and appearance settings in the app and control diagnostic sharing in Privacy policy and choices.
To delete your account, open Profile, then Account, then Delete Account and confirm your identity. You can also request account deletion without the app. Deletion removes your active account profile, gameplay history, progression, equipment records and in-app feedback, and deletes your sign-in account. Related active mailing-list and waitlist entries are removed when matched to the account email.
Retention and deletion records
Account and gameplay records are kept to provide your account until deletion. Minimal account-deletion status records remain to complete interrupted deletion and prevent access through a deleted identity. Existing email opt-out records remain to respect your preferences. These records are separate from an active player profile.
Service security logs, backups and diagnostic reports already sent are handled separately from active account records. Contact support to request deletion of information in those systems, ask about retention, or request access to or correction of your information.
